FAQs

Please have a look at our frequently asked questions.

FAQs

Please have a look at our frequently asked questions.

Subscription Information

What subscription plans do you offer?

We offer four different subscription plans, 1, 3, 6 and 12 months.

How much does a Scentful subscription cost?

  • Monthly Plan – £13.95/mo
  • 3 Month Plan – £12.95/mo (£38.85 upfront)
  • 6 Month Plan – £11.95/mo (£71.70 upfront)
  • 12 Month Plan – £10.95/mo (£131.40 upfront)

I’ve just placed my order, when will it be sent out?

All boxes are dispatched on the 4th of each month unless the 4th falls on a weekend or public holiday, then it will be the next business day.  You should receive your box by the 7th of each month. All orders are sent out via Royal Mail 2nd Class and generally take 2 to 3 working days to arrive.

If I change my mind, can I cancel my subscription?

We’ll be sad to see you go but if you wish to cancel, please log into your account where you will find an option to cancel your plan under subscriptions. Do remember to cancel your renewal before the 24th of the month so you are not charged on the 24th.  If you choose to cancel a prepaid 3, 6 or 12 month subscription then you will receive the monthly fragrance box for the remaining period of the plan which was charged.

Please note, we cannot offer refunds for the remaining months left in a subscription.

How can I send a Scentful subscription as a gift?

Scentful subscriptions make thoughtful gifts for friends and loved ones.  Just select a different delivery address during checkout.

Why has my Scentful subscription auto-renewed?

All of our 1, 3, 6 and 12 month plans are subscription services and therefore auto-renew until cancelled. If you wish to cancel your subscription, you can do this under ‘subscriptions’ from your account dashboard.

My Scentful subscription hasn't arrived yet, what do I do?

If your box has not arrived by the 12th of the month please email us at hello@scentful.co.uk and we will get back to you ASAP.

Can I return my Scentful subscription for a refund?

We understand smell is subjective and we can’t please everyone but unfortunately, we cannot accept returns or refunds for our monthly subscription plan. Refund requests may be accepted for 3, 6 and 12 month subscription plans subject to the return of the first box unused, sealed and in original condition within 14 days from receiving the box.

We try our best to select fragrances to complement one another.  We’re sure you’ll like at least one of them and hopefully both. If there is a fragrance you are not too keen on, why not give it to a friend or family member? They make great little gifts.

Is Scentful available outside the UK?

Unfortunately not, however we hope to expand sometime in the near future.

Order & Account Information

What form of payment can I use?

Scentful uses a third-party payment service known as ‘Stripe’ to handle payments. Using Stripe allows customers to make payments via Visa, Mastercard or American Express.

When can I expect to be charged for my subscription?

We will attempt to take payment on the 24th of the month, to send out the following months box:

  • 1 Month Plan – Charged on the 24th of every month
  • 3 Month Plan – Charged on the 24th of every 3rd month
  • 6 Month Plan – Charged on the 24th of every 6th month
  • 12 Month Plan – Charged on the 24th of every 12th month

All plans auto-renew at the end of their plan length at the full price until cancelled.

How much does post and packaging cost?

Not a thing! We don’t charge for postage and package to anywhere in mainland United Kingdom.

How do I update my address or payment information on file?

Simply log in to your account and from the dashboard you can access ‘Addresses’ or ‘Payment Method’ to view or edit the information on file.

Other Information

How much fragrance will I receive each month?

Each Scentful subscription contains 2 x 5ml vials. Each spray vials gives around 80 sprays which give a total of around 160 sprays from both fragrances, enough to last at least 30 days using approximately 5 sprays per day.

Will my Scentful box fit through my letterbox?

Yes! we have specifically designed our packages so they fit through UK letterboxes so your Scentful subscription will be ready and waiting for you for when you get home.

Will I get the same fragrances again in another box?

We always pick two new fragrances each month. Occasionally we may introduce a popular scent from a previous box but there will always be a minimum gap of 18 months before you might receive a scent you have already enjoyed.

What if I am allergic to some fragrances?

As Scentful sends out surprise scents every month, we can’t guarantee what fragrances or what ingredients are contained within the fragrances at the time of purchase. Your physician or health care practitioner should address any and all medical questions, and concerns.

Scentful does not give or intend to give any answers to medical related questions and we do not replace any medical professional. If you are in need of medical attention, please call 999 or your physician immediately.

Are your fragrances authentic?

Scentful takes pride in only offering 100% authentic designer fragrances purchased from authorised distributors and/or brands directly.

What do I do with the empty vials?

You can recycle the mini 5ml glass vials. We don’t recommend re-using the vials since the fragrance oils can adhere to the bottle which makes it difficult to clean them out completely.

Are Scentful vials safe for travelling?

Yes, your Scentful fragrances are perfect for traveling and abide by carry-on laws but remember the vials are made of glass so treat them with love and care!

Can I choose which fragrances I will receive?

Wheres the fun in that?! We prefer an element of mystery so Scentful carefully hand picks out two designer fragrances per month for our lovely subscribers. We think our service is the best way to discover new fragrances without spending too much.

What type of brands might I find in my Scentful box?

We send out fragrances from some of the top designer brands, including names such as Tom Ford, Gucci, Armani, Jimmy Choo, D&G, Versace and so many more. We do NOT provide our subscribers with cheaper celebrity branded fragrances.